FTC Secures $10 Million Settlement with StubHub Over Deceptive Ticketing Fees
Federal Trade Commission
The Federal Trade Commission announced a $10 million settlement with StubHub Holdings, Inc., resolving charges that the company violated the FTC Act and the agency's Rule on Unfair or Deceptive Fees.
The complaint and stipulated final order, filed on April 9, 2026, in the U.S. District Court for the Southern District of New York, address the ticket platform's failure to disclose mandatory up-front costs.
The finalized order mandates that StubHub surrender $10 million to fund a consumer redress distribution program.
It permanently enjoins the company from misrepresenting the total price of any good or service, including the nature, purpose, amount, or refundability of any associated fee.
Furthermore, the order prohibits StubHub from advertising ticket prices without clearly, conspicuously, and most prominently disclosing the total cost prior to the final payment agreement.
StubHub is now legally barred from using incremental pricing displays that hide mandatory fees until the final checkout stage.
The company must display the comprehensive price more prominently than any other pricing information from the initial point of advertisement.
This enforces a strict compliance standard on the platform's interface, ensuring consumers see the absolute maximum cost, including all mandatory ancillary charges, before agreeing to a purchase.
The monetary redress specifically targets consumers who purchased live-event tickets in the United States between May 12, 2025, and May 14, 2025.
This targeted timeline correlates directly with the dates the Fees Rule went into effect and the lead-up to the 2025 National Football League schedule announcement.
The settlement establishes a 90-day deadline from the order date for StubHub to distribute redress to eligible buyers, which includes those who did not see a total price on initial displays and all other purchasers during that distinct window.
